Frequently Asked Questions
Where is my order?
We dispatch orders as soon as possible. Please allow 1-2 working days from the date of your order. If you think something is wrong please send us an email at Support@JakeEllis.co and we will investigate.
There is something wrong with my order
We are sorry to hear this. Send us an email along with the order number to Support@JakeEllis.co and we will contact you as soon as possible to rectify the issue.
What size and gender are your glasses?
All our sunglasses are unisex and one standard size.
Are your sunglasses polarised?
Yes! All our sunglasses are UV400 and Polarised as standard, providing 100% UV Protection and the ultimate clarity with Crystal-Vision™.
What are the benefits of polarised sunglasses?
- Enhanced Clarity and Contrast with Crystal-Vision™.
- Reduces Strain on Eyes.
- Reduces Glare.
Do you offer replacement lenses?
We have a 12-month guarantee on the Jake Ellis Compton sunglasses which means we will repair, replace or swap your sunglasses if they break. This is offered one time only for each pair ordered. Contact us at Support@JakeEllis.co to claim or learn more here.
How much is delivery?
Next-Day UK Delivery is only £4.95. Learn more
Where are you shipping to?
We currently deliver to the United Kingdom and Islands (Guernsey, Jersey and Isle Of Man) and most countries within the European Union (EU), including but not limited to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Iceland, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, Réunion, San Marino, Switzerland, Turkey, Ukraine, Vatican City.
What payment methods do you accept?
We currently accept all major credit and debit cards including American Express. As well as Apple Pay, Google Pay, Amazon Pay, and PayPal.