FAQs

Q: Do you accept returns?

Yes, we accept returns. Read more here .

Q: Something else?

We are here to answer your questions, please contact us .

FAQs

When you choose Jake Ellis®, you are choosing the best experience. With free and next-day delivery, returns, and more.

What are your delivery options?

Delivery is free for orders over £50 to the UK and Islands. Additional shipping fees may apply for worldwide delivery. See 'Estimate shipping' at cart or read more here.

How long will it take to get my order?

For the UK and Island, this is usually the next day (Mon-Sat) if you ordered before 1pm, otherwise it would be the following day. Worldwide deliveries outside the UK and Islands will take longer to arrive, usually 5-10 days.

Do you accept returns?

Yes, we accept returns. Read more here.

Something else?

We are here to answer your questions, please contact us.

Our customer support is available Monday to Friday: 9am-5pm.Average response time: 24h

Contact Us

Free Delivery

Delivering worldwide with free delivery across the UK and Channel Islands*.

Jake Ellis® Guarantee

If they break, get them replaced, that's the Jake Ellis® 365-Day Guarantee**.

Rated Excellent

Rated as Excellent on Trustpilot and 4.7 Stars overall by customers to date***.

* Delivery to an address outside the UK and Channel Islands will require the purchase of a shipping option.

** Jake Ellis® Guarantee available for the Jake Ellis® Compton™ sunglasses only.

*** Trustpilot and star rating as of 01/04/2023.